Refund policy
RETURNS AND REFUNDS POLICY
This Returns and Refunds Policy applies to our customers who purchase products via our online store. If you have purchased one of our items from our retail partners, please contact that retail partner for returns and refunds. For information about returns and refunds for our retail and wholesale customers, please refer to our Online Store Terms and Conditions at https://www.madainty.com/policies/terms-of-service.
To register for an online store return, please contact our customer care team at online@mauddainty.com within 10 days of receiving your order. All returns and refunds are subject to this Return Policy and our Online Store Terms and Conditions.
Refunds
Subject to the Returns section below:
· Refunds are available on full price purchases only and will be credited back to the original payment method, less the original shipping costs and any return shipping costs, in compliance with our Online Store Terms and Conditions.
· Returns are available for store credit on sale items. Store credit will be issued upon receipt of your returned item, less the original shipping costs and any return shipping costs. This applies to items purchased with a temporary discount and/or during a sale period.
Returns
We accept returns for change of mind within 10 days of receiving your delivery. Please contact our customer care team to organise a return.We have a 10-day return policy, which means the return parcel must be sent within 10 days of receiving your delivery. You are entitled to a refund on full-priced items within this period given All change of mind returns are subject to the following conditions:
· the item has been purchased from the Maud Dainty online store;
· the item is in its original condition;:
· the item is unworn, unwashed, undamaged and without odour; and
· the all original tags still are attached and the item is in sealed packaging (where relevant).
We do not offer free returns for changes of mind. Return costs for changes of mind are to be covered by the customer.
Return Address
All returns and exchanges must be sent to the below address:
Maud Dainty PTY LTD
85 Rokeby Street
Collingwood, VIC, 3066
03 9416 1880
Exchanges
Unfortunately, at this stage we are unable to offer exchanges on any orders except on faulty goods. If you wish to exchange an item, we kindly ask that you order the new item separately and return your original purchase for a refund. This means you will get your new item sooner, as we will not have to wait for your return to come back before sending the new order.
If you have any queries or would like further assistance regarding this, please email online@mauddainty.com and we shall endeavour to get back to you asap.
Processing time
Once we have received your return, your credit note or refund will be processed within 3 business days – you can expect to receive your refund within 1-10 business days depending on your financial institution. We take no responsibility for any delays with your financial institution processing a refund.
Faulty Items
In the unfortunate event you receive a faulty item please email online@mauddainty.com images of the issue itself and of the whole garment. Faulty items will be assessed by our team, and we will repair, replace or refund on a case-by-case basis and in accordance with the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993, as appliable.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993, as appliable. Nothing in this Returns Policy or our Store Terms and Conditions excludes, restricts or modifies any rights or remedies available to you under those laws.
For more information on returns, please visit our Online Store Terms &and Conditions: https://www.madainty.com/policies/terms-of-service.