Refund policy

 

OUR RETURN POLICY

Full Price items can be returned for a refund to the original payment method in compliance with our return policy. 
Sale items can only be returned for a credit note. This includes items purchased with a temporary discount and/or during a sale period. 

We do not offer free returns. Return costs are to be covered by the customer.

Return Address

All returns and exchanges must be sent to the below address:

Maud Dainty PTY LTD

85 Rokeby Street

Collingwood, VIC, 3066

03 9416 1880

 

Return Period & Garment Conditions

We have a 10-day return policy, which means the return parcel must be sent within 10 days of receiving your delivery. You are entitled to a refund on full-priced items within this period given the item is in its original condition: unworn, unwashed, without odour and the tags still attached. 

Please note that for all returns we will provide a return label - the return cost will however, be deducted from you return balance.

 

Exchanges

Unfortunately, at this stage we are unable to offer exchanges on any orders. If you wish to exchange an item, we kindly ask that you order the new item separately and return your original purchase for a refund. This means you will get your new item sooner, as we will not have to wait for your return to come back before sending the new order.

If you have any queries or would like further assistance regarding this, please email online@mauddainty.com and we shall endeavour to get back to you asap.

 

NZ Returns

NZ returns are honoured in compliance with our return policy. You will receive a credit note or refund only, excluding any shipping costs. 

You must use our return portal to initiate the return, so we are aware of the item being sent back.

The return cost is at the expense of the customer, and we ask that you send your order back with tracked shipping via a courier of your choice. Insufficient information regarding your return may result in your return not being processed. 

 

Processing time

Once we have received your return, your credit note or refund will be processed within 3 business days – you can expect to receive your refund within 1-10 business days depending on your financial institution. We take no responsibility for any delays with your financial institution processing a refund.

 

Faulty Items

In the unfortunate event you receive a faulty item please email online@mauddainty.comimages of the issue itself and of the whole garment. Faulty items will be assessed by our team, and we will repair, replace or refund on a case-by-case basis.

 

For more information on returns, please visist our Terms & Conditions: